ENGINEERING SUPPORT SERVICES General Description • Complementary service to Co-location and Connectivity services • Project deployment and management for new co-location tenants • Continuous on-site support to customers   The AIMS Advantage • AIMS' highly rated team of Network, Systems and Telco Engineers and Project Managers ensures efficient, reliable and speedy response time to customers • Close relationship with network providers via constant management committees facilitates rapid processing of service ordering, circuit provisioning, fault management and capacity planning   Services Available Service Deployment • AIMS Engineering team gets directly involved in deployment tasks which include provisioning, configuration, testing and commissioning Remote Hands • Technical service designed to support customers when on-site physical intervention is required. • Intervention at Levels 1 and 2 24 x 7 Customer Care • Services offered include managing customer calls and complaints, administering escalation processes, providing updates to clients and fault reporting