As an industry leader, we understand the importance and necessity of having personalised services on top of the currently above-par butler services provided by AIMS. Our Service Manager is a dedicated member of staff who consistently engages with customers subscribed to this service. He or she connects regularly with customers to understand their business, growth direction and needs in order to add value to specific areas to expedite the achievement of targets.
The activities covered by this engagement include but are not limited to:
- Service Reviews – regular meetings (before and after major changes) between AIMS and its customers to evaluate past performance, current and projected business needs, and propose enhancements to the service scope and associated SLAs.
- Service Complaints Management as a source of service improvement.
- Customer Satisfaction Management – conducting surveys to evaluate performance for proper reward and service renewal.