AIMS Data Centre


What We Offer

Level 01 Smart Hands Service

A free basic support service that requires no longer than 15 minutes to complete, including:

  • Rebooting or power cycling an equipment
  • Resetting of sub-equipment by ejecting the device and re-inserting it
  • Reading serial numbers on the equipment
  • Relaying status of the equipment status indicators
  • Pushing a button or toggling a switch
  • First-time patching for newly laid AIMS cross-connect order

Level 02 Smart Hands Service

An add-on service suite with advanced 24/7 support based on a prepaid plan or on an ad-hoc and hourly basis, subscribed through the Client Manager. Services include:

  • Providing visual verification (remote eyes) to assist troubleshooting efforts
  • Plugging in a console port for remote management
  • Moving, installing or securing cable(s) or your internal cross-connects
  • Swapping pre-labelled, pre-ejected, removable media
  • Replacing or verifying connectivity integrity of cross-connections (except when AIMS Network Resell circuit/ MRC cross-connection is subscribed)
  • Adding, removing or verifying a demarcation label
  • Performing physical loopback for the telecommunication circuits (except when AIMS Network Resell circuit/ MRC cross-connection is subscribed)
  • Troubleshooting your equipment with your assistance
  • Taking inventory or taking digital pictures of your equipment/ allocated rack space within the data centre
  • Labelling equipment and cable connections
  • Assisting with physical installation, relocation or movement of your equipment
  • Shipping and handling of RMA equipment
  • Providing support for all logistics services
  • Coordinating and arranging a temporary storage placement
  • Installing, replacing/removing any equipment components that are hot-swappable and/or highly modular in design – e.g. router/switch, internal module or card, disk drive or memory
  • Installing or swapping pre-configured equipment or components
  • Performing diagnostic and signal testing on circuits using diagnostic equipment
  • Providing access to CCTV footage and access logs
  • Assisting with your audit documentation and onsite auditing
  • Providing AIMS subject matter expert support and assistance on your planned or maintenance activities
Find out how AIMS can take your business to the next level.